PAIAMANUAL (PRIVATE BODY) 

PAIAManual for Ritesolve (Pty) Ltd t/a TRG 

Prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2of 2000 (as amended)

EffectiveDate:1 April 2026 

1.Introduction
This manual is prepared in terms of Section 51 of the Promotion of Access toInformation Act (PAIA) to facilitate requests for access to records held by Ritesolve(Pty) Ltd t/a TRG. 

2. Detailsof the Private Body
Business Name:Ritesolve (Pty) Ltd t/a TRG
Website: www.trg.co.za
InformationOfficer: Lynda Benn
Phone: 071 677 4849
Email: lyndab@trg.co.za 

3. Guide in Terms of Section 10 of PAIA
A guide toPAIA is available from the Information Regulator:TheInformation Regulator (South Africa)
‍Website: https://www.justice.gov.za/inforeg/
‍Email: inforeg@justice.gov.za 

‍4. RecordsAvailable Without Request
Thefollowing records may be available without a formal request:
- Website content  
- Marketing materials  
- Public brochures  

5. Records Held by the Business 
We mayhold the following categories of records: 

5.1 Personnel Records
- Employment contracts
- Employee records  

5.2 Customer Records
- Client contact details  
- Service records  

5.3 Financial Records
- Invoices  
- Accounting records  

5.4 Operational Records
- Internal policies  
- Procedures  

5.5 IT Records
- Website data  
- System logs  

6. Request Procedure
To requestaccess to records: - Complete the prescribed PAIA request form (Form 2)  
- Submit the request to the Information    
- Officer  Provide sufficient detail to identify the record  
- Pay any applicable request fee  

7. Groundsfor Refusal
Access maybe refused on grounds such as:
- Protection of personal information  
- Commercial confidentiality  
- Legal privilege  

8. Remedies Available
If a request is denied, you may:
- Lodge an internal appeal (if applicable)      
- Complain to the Information Regulator  

9.Availability of the Manual
This manual is:
- Available on our website  
- Available on request from the Information Officer