MICROSOFT DYNAMICS 365

Customers today are spoilt for choice, options are endless and demands are high. Organisations taking the lead are those who not only accept that customer service is king but more importantly are those that embrace available technologies defining new levels of customer service and overall customer engagement. 

Microsoft Dynamics 365 brings tools offering business mechanisms of true engagement. Impress to a new level with the integration of customer services, sales, field service, marketing and service processes. 

True Customer Engagement

TRG Enterprise Engagement provides the right blend of experienced consulting and software solutions to enhance on your customer & even supplier engagements. Customer Relationship Management delivered by Microsoft enables TRG Enterprise Engagement with a suite of tools perfectly crafted to truly enhance interactions with all parties.

 

TRG Digital Engagement uses Dynamics 365 to deliver the full spectrum of CRM through five individual apps— Sales, Customer Service, Field Service, Project Service Automation, and Marketing. The application set working seamlessly as one removing long running operational silos and increasing customer service levels drastically.

SALES FORCE AUTOMATION

Go beyond sales force automation (SFA) with Dynamics 365 for Sales to better understand customer needs, engage more effectively, and win more deals.

Stay focused with embedded intelligence

Receive notifications and recomendations in every stage of the sales lifecycle ensuring your staff remain focused on deal progression

Increase productivity, boost revenue

Take advantage of integrations between your CRM making business critical data always available, wherever and on whichever device. 

Integrated & Tailored to you

Tailor each platfrom and interface to suite your business and way of working while drawing from multiple existing business applications.

PROJECT SERVICE AUTOMATION

Build trusted customer relationships by delivering outstanding project experiences. Dynamics 365 for Project Service Automation empowers you to deliver profitable projects on time and within budget while increasing employee productivity.

Customer Centric Project Delivery

Deliver successful projects using integrated, intuitive to planning tools

Resource Management & Optimisation

Increase utilization with demand visibility and resource requirements

Be Profitiable

Maintain profitability with by prioritizing project based sales opportunities

FIELD SERVICE AUTOMATION

Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences

Resource Optimisation

Use built in features and tools to improve and automate scheduling of the right resources

Effective through visibility

Give you technicians or mobile workforce complete visibility of customers  and location guidance

Customer Visibility

Improve customer service experience through portal views offering technician tracking and service status

Contact Us

National Contact Centre: 

087 4700 506

National Service Desk: 

087 4700 507

Visit Us

TRG Cape Town

1st Floor, Block B

13 Upper Camp Road

Maitland

Cape Town

7405

TRG KZN

53 Queens Crescent
Forest Hills
Kloof
Hillcrest
3650

TRG Gauteng

Unit 3 

Bentley Office Park

67 Wessel Road

Rivonia

2128

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