MICROSOFT DYNAMICS 365
Customers today are spoilt for choice, options are endless and demands are high. Organisations taking the lead are those who not only accept that customer service is king but more importantly are those that embrace available technologies defining new levels of customer service and overall customer engagement.
Microsoft Dynamics 365 brings tools offering business mechanisms of true engagement. Impress to a new level with the integration of customer services, sales, field service, marketing and service processes.
True Customer Engagement
TRG Enterprise Engagement provides the right blend of experienced consulting and software solutions to enhance on your customer & even supplier engagements. Customer Relationship Management delivered by Microsoft enables TRG Enterprise Engagement with a suite of tools perfectly crafted to truly enhance interactions with all parties.
TRG Digital Engagement uses Dynamics 365 to deliver the full spectrum of CRM through five individual apps— Sales, Customer Service, Field Service, Project Service Automation, and Marketing. The application set working seamlessly as one removing long running operational silos and increasing customer service levels drastically.
SALES FORCE AUTOMATION
Go beyond sales force automation (SFA) with Dynamics 365 for Sales to better understand customer needs, engage more effectively, and win more deals.
Stay focused with embedded intelligence
Receive notifications and recomendations in every stage of the sales lifecycle ensuring your staff remain focused on deal progression
Increase productivity, boost revenue
Take advantage of integrations between your CRM making business critical data always available, wherever and on whichever device.
Integrated & Tailored to you
Tailor each platfrom and interface to suite your business and way of working while drawing from multiple existing business applications.
PROJECT SERVICE AUTOMATION
Build trusted customer relationships by delivering outstanding project experiences. Dynamics 365 for Project Service Automation empowers you to deliver profitable projects on time and within budget while increasing employee productivity.
Customer Centric Project Delivery
Deliver successful projects using integrated, intuitive to planning tools
Resource Management & Optimisation
Increase utilization with demand visibility and resource requirements
Maintain profitability with by prioritizing project based sales opportunities
FIELD SERVICE AUTOMATION
Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences
Use built in features and tools to improve and automate scheduling of the right resources
Effective through visibility
Give you technicians or mobile workforce complete visibility of customers and location guidance
Improve customer service experience through portal views offering technician tracking and service status