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Application
Managed Services

TMS for SYSPRO

TRG utilizes leading commercial grade software technologies to aid in the active monitoring of your application environment.  SLA driven response and auto ticket creation ensures quick, efficient and secure issue identification and error resolution.

Reduce Risk
Outsource well

TRG Technology Management Services packages for SYSPRO provide SYSPRO customers with a suite of services configured to aid in the successful ongoing use and enhancement of their SYSPRO application environment. Our comprehensive offering packages together our leading monitoring and support framework along with multi discipline reduced rate technical and consulting services.
The solution is configured entirely to improve on system or service stability while providing customers with access to affordable consulting services for continuous system enhancement. Service Packages available are configured in line with budget, complexity and solution roadmap.

Core services

Service Desk

The TMS Service Desk functions as the central point of control, management and resolution of all communications relating to any monitored alerts, user requests and or reported faults.

Application Monitoring

Crucial to the successful and stable use of our application infrastructure is the continuous monitoring of overall system health and events. The Application monitoring for SYSPRO maintains a close eye on not only crucial SYSPRO application and user behaviour but in addition core dependencies such as the physical server or Virtual Machines as well as SQL database performance.

Resolution Management

TRG’s Technology Management Services hosts highly skilled, dedicated and passionate technical and application specialists whose core focus is to identify and resolve environmental and or end user system challenges as efficiently as is possible.

Resolution Management services are delivered in line with the time bundles selected and are typically selected based on site complexity, number of physical sites within the organisation and the number of end users potentially requiring service.

Smooth operations

Administration Services

Efficient system support not only calls for remedy when technical challenges occur but rather in assisting or performing administration type functions when the need arises, some of these such as user additions, basic changes to stationery formats, screen and or menu tailoring, basic reporting changes or simply role and or security changes. Administration services delivered are deducted from your available resolution time bundle.

Remote Training Services

Successful system use is not only dependant on proper user training but requires ongoing or refresher training as system enhancements or changes are rolled out. TMS Remote Training services are available when scheduled, to all end users and covers light core module training.

The intelligence journey

Kickstart your journey into business intelligence by activating the TRG Power BI Pack for SYSPRO. Included in each TMS membership is access to the latest version of TRG’s SYSPRO purpose built dashboard including modules such as Accounts Payable, Accounts Receivable, Cashbook, General Ledger, Inventory, Sales and more. Once installed, customise the dashboard as you wish.

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